POLYURETHANE PRODUCTS
uDecor, Inc. provides a LIMITED LIFETIME WARRANTY to the original purchaser of our polyurethane products. This LIMITED LIFETIME WARRANTY provides that the polyurethane material will be free from manufacturer defects in material and workmanship under normal and expected use. This warranty does not encompass all of the products sold by uDecor, Inc. and is exclusive to our polyurethane products only. Other products may carry their own manufactures warranty. Call us at 1-877-550-0600 for details.
uDecor, Inc. provides a LIMITED 5 YEAR WARRANTY to the original purchaser on the FINISH of our polyurethane products. This LIMITED WARRANTY provides that the FINISH on the polyurethane material will be free from finishing defects under normal and expected use for a period of five (5) years from the date of purchase. This warranty does not cover failure of a customer applied finishing system caused by material incompatibility.
- Polyurethane products are for decorative use only
- Primered products must be finished with an additional layer of finish paint. User is responsible to ensuring that the chosen finishing system is compatible with the primer/material.
- Should be installed with non-corrosive fasteners and urethane approved adhesives in accordance with the installation instructions
- Unprimed areas should not be exposed to UV light (sunlight)
- Polyurethane products should not be installed in areas that experience ambient or surface temperatures above 140 degrees fahrenheit
- Polyurethane products should be stored flat in normal ambient temperatures
If the material proves to be defective and has been installed and existed within the bounds of the above requirements, the customer should contact uDecor, Inc. in writing or by phone within 30 days of discovering the material defect. uDecor, Inc. may require digital images, a sample of the material or a combination of material and images to be sent to uDecor, Inc. for evaluation. Upon review of materials and installation methods, uDecor, Inc. will determine if replacement, repair or refund is appropriate. uDecor, Inc. is not liable for the cost of labor, transportation, or any other expenses incurred in conjunction with the purchase, use, and installation of the material.
This limited warranty does not cover damage from the result of mishandling in transportation, acts of God, customer modifications, vandalism, misuse, abuse, improper maintenance, unreasonable care, or other causes that did not arise from manufacturer defects in workmanship and/or materials. No person or entity is authorized to change, modify, or amend the terms of this limited warranty in any manner.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. This warranty applies to our polyurethane based materials only.
Contact: uDecor, Inc. • 8302 Espresso Drive, Suite 130 • Bakersfield, CA. 93312 • 877-550-0600 • www.uDecor.com
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WARRANTY & RETURNS
I purchased two full columns, fluted, ionic. Overall they are well made, the capital has beautiful details and the three pieces (base, column, capital) are well proportioned and fit easily together. I have researched the Internet, but these columns where the best I found factoring what you get for the money. Plus they are exactly the size and style that I needed. For what they are, i think they are on the pricey side, but they add a lot of value to the property, style, and character. I recommend them and I' ll buy again from this company. The product arrived on time. I am giving four stars because one of the two bases arrived with a crack on the inside (not visible on the outside), one capital has two small dents, and the seam of the full columns is visible in a few places, but I think it can be sanded smooth and won't be visible anymore especially if painted over.