POLYURETHANE PRODUCTS
uDecor, Inc. provides a LIMITED LIFETIME WARRANTY to the original purchaser of our polyurethane products. This LIMITED LIFETIME WARRANTY provides that the polyurethane material will be free from manufacturer defects in material and workmanship under normal and expected use. This warranty does not encompass all of the products sold by uDecor, Inc. and is exclusive to our polyurethane products only. Other products may carry their own manufactures warranty. Call us at 1-877-550-0600 for details.
uDecor, Inc. provides a LIMITED 5 YEAR WARRANTY to the original purchaser on the FINISH of our polyurethane products. This LIMITED WARRANTY provides that the FINISH on the polyurethane material will be free from finishing defects under normal and expected use for a period of five (5) years from the date of purchase. This warranty does not cover failure of a customer applied finishing system caused by material incompatibility.
- Polyurethane products are for decorative use only
- Primered products must be finished with an additional layer of finish paint. User is responsible to ensuring that the chosen finishing system is compatible with the primer/material.
- Should be installed with non-corrosive fasteners and urethane approved adhesives in accordance with the installation instructions
- Unprimed areas should not be exposed to UV light (sunlight)
- Polyurethane products should not be installed in areas that experience ambient or surface temperatures above 140 degrees fahrenheit
- Polyurethane products should be stored flat in normal ambient temperatures
If the material proves to be defective and has been installed and existed within the bounds of the above requirements, the customer should contact uDecor, Inc. in writing or by phone within 30 days of discovering the material defect. uDecor, Inc. may require digital images, a sample of the material or a combination of material and images to be sent to uDecor, Inc. for evaluation. Upon review of materials and installation methods, uDecor, Inc. will determine if replacement, repair or refund is appropriate. uDecor, Inc. is not liable for the cost of labor, transportation, or any other expenses incurred in conjunction with the purchase, use and installation of the material.
This limited warranty does not cover damage from the result of mishandling in transportation, acts of God, customer modifications, vandalism, misuse, abuse, improper maintenance, unreasonable care, or other causes that did not arise from manufacturer defects in workmanship and/or materials. No person or entity is authorized to change, modify, or amend the terms of this limited warranty in any manner.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. This warranty applies to our polyurethane based materials only.
Contact: uDecor, Inc. • 8302 Espresso Drive, Suite 130 • Bakersfield, CA. 93312 • 877-550-0600 • www.uDecor.com
TO MAKE A CLAIM
If you believe there is a defect in your material and want to make a claim under this warranty, please notify:
uDecor
8302 Espresso Drive, Suite 130
Bakersfield, CA 93312
1-877-550-0600
www.udecor.com
RETURNS
At ProCeilingTiles.com, we know that projects take a while, and sometimes plans change. That's why, in most cases, we give our customers a 90 day grace period to return products. The products must be unused/new and in their original boxes.
We are unable to replace items that have been modified or installed, so please review all the contents of your shipment for damage and to verify that the items received are correct. Damaged items or items shipped in error that are not modified will be replaced promptly.
Refund Amount
When returning products to Proceilingtiles.com the customer is responsible for the shipping cost back to us. Your refund equation is: (Price for Product + Tax) - (Actual shipping cost back to us) = Your Refund.
Example: You paid a total of $ 100 for products from ProCeilingTiles.com. You had used a coupon for free shipping when placing your order. Since shipping isn't truly free for us, the original actual shipping amount is deducted from your refund. So, if actual shipping cost was $ 8.00 (hypothetical cost) and you returned all of the products, you'd receive a refund amount of $ 92.00. If you had paid any sales tax when placing your order (CA and KY residents only) that would also be refunded in full.
Unqualified Products
Custom products do not qualify for a refund if returned. Custom products include, but are not limited to, the Imagination Series, Leather & Wood Tiles, and Custom Tile categories.
Partial Returns of Items with Quantity Discounts
In the event that a ProCeilingTiles.com order qualified for and received a quantity discount, special consideration must be taken when accepting a partial return of the specific product that qualified for the quantity discount. If a customer's request to return a specific amount of product breaks the initial quantity required to qualify for a discount, it is possible that the customer will not receive a refund for the returned items to ProCeilingTiles.com. This is because we have extended a generous discount for a bulk buy, which may no longer applicable if a portion of the product is returned.
A refund involving an order that included a quantity discount can be examined in the following example:
Bill purchased 400 of a particular ceiling tile which cost $ 4.25 per tile (a $ 0.74/tile discount when purchasing 400 or more). His order also qualified for free shipping and he was not subject to sales tax. The order total was $ 1700.00.
After Bill finished his project, he decided that he did not need 30 of his tiles, and he wishes to return them. We must treat Bill's order as if he originally purchased 370 ceiling tiles, which means he would have not qualified for the $ 0.74 per tile quantity discount. If Bill had only purchased 370 tiles, the tiles would have cost $ 4.99 per tile and his order total would have been $ 1846.30.
In this particular case, Bill's new order total ($ 1,846.30) would actually be more than what he originally paid ($ 1,700.00). While we wouldn't charge Bill the difference when returning the tiles, we also would not be able to provide any refund. It would be better for Bill to keep the tiles and save on the return shipping.
When and how will a customer be refunded?
If products are returned within 90 days of the purchase, the customer's credit card will be refunded electronically. If products are returned toward the end of the 90 day period, and the refund does not take effect within 90 days of the purchase date, the refund will be issued by check and sent by USPS. Returns may take up to 2 weeks to be processed.
Packaging Items for their Return
Please be careful when packaging items for returns. You will be responsible for damage incurred during shipping, so please package the items accordingly. Retain the paper work that the shipping company gives you, especially the tracking number. Remember, you will be responsible for the items until we receive them.
Filing A Return
To return any product(s) please call us at 1-855-376-5060. You may also inquire information via email at returns@proceilingtiles.com.
Shipping Address
Items should be returned to the following address:
ProCeilingTiles.com
c/o Returns
2510 Stanley Gault Parkway
Louisville, KY. 40223
Free Shipping on Orders $99+* Details Here
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QUALIFICATIONS
Waterproof
