Free Shipping Free Shipping on Orders $99+* Details Here Gallery Free Shipping

*Free shipping applies to ground shipping to a single address within the contiguous US (offer does not apply to PO Boxes).

$99 minimum calculated before tax and items with free shipping are not counted towards this total.

Offer valid for online and phone orders.

Coupon Code FREESHIP99 automatically applied at checkout.

Only one coupon code may be used per order.

Refunds for returns of orders placed with free shipping discount will be reduced by the actual return shipping amount.

uDecor.com staff is available Monday through Friday, 10AM-6:30PM EST (7AM-3:30PM PST). Orders may be processed using our online secure cart checkout process or you can call in for assistance from a friendly staff member. Just call 1-877-550-0600.

We are a full service online retailer and want you to to be happy with your purchase. Feel free to contact our knowledgeable Customer Service team if you have any questions about products or your order.

uDecor.com, Inc. reserves the right to revoke any stated prices/availability and fix errors in pricing/availability. If an item is priced incorrectly, uDecor.com reserves the right to correct the price. If the wrong stock count is published on uDecor.com., uDecor.com, Inc. reserves the right to correct the stock count at any time. If an incorrectly priced item is purchased and a customer's credit card or bank card is charged, a refund may be issued to that card. We will attempt to contact the customer to resolve the issue.

by Credit Card - Online or over the phone:

  • Visa
  • MasterCard
  • Discover
  • American Express

  • by Check or Money Order - Mail
    After you've loaded your cart and filled out the information requested in Step 1 of the checkout process, select Check as your payment option and proceed. Print the confirmation invoice and mail it with your Check. You will receive a confirmation email from us after your checkout experience. For assistance, please call 1-877-550-0600 or email sales@uDecor.com. sales@uDecor.com.

    Send Checks and Money Orders to:
    uDecor
    8302 Espresso Drive, Suite 130
    Bakersfield, CA 93312

    by Other Online Services -

  • Paypal
  • What's My Shipping Cost?

    Shipping is calculated as 10% of the subtotal of your order, with a minimum of $11.99. We are currently running a special promotion that provides free shipping on orders over $99 within the contiguous US.

    In case of a return, the return shipping costs will be deducted from the refund to your account. We recommend using our return shipping labels, which are available upon request. Please visit our Return Policy section for more information.

    Delivery Estimation

    If you are working with a specific deadline, please contact us to ensure your products will ship in a suitable time frame. 877-550-0600 - M-F 7am - 3:30pm PST


    We strive to provide accurate arrival dates according to reported shipping times, but sometimes there are conditions outside of our control.

    Common Reasons Shipments Are Delayed:

    • Large orders that will be shipped LTL (freight)
    • Order requires specialized boxing
    • Issue requiring customer contact before shipping
    • Inventory shortage
    • Acts of God
    • Inclement weather
    • Carrier delays
    • Holidays
    In no event shall uDecor, including, without limitation, uDecor employees, be liable for any special, incidental or consequential damages, including, without limitation, loss of profits or income, regardless of whether uDecor had knowledge that such shipping delays might occur. Nor will any adjustment, refund or credit of any kind be given as a result of loss, damage, delay, misdelivery, non-delivery, misinformation or failure to provide information.

    Special conditions may apply for items marked "Same Day Shipping".

    Shipping outside Contiguous US
    Orders shipped outside of the contiguous USA (Alaska, Hawaii, US territories and Canada) require shipping and handling costs, thus the order will be subject to these additional fees. Call us at 1-877-550-0600 for assistance when an order requires shipping outside of the contiguous US.

    What is the shipping method?
    We use standard ground as our primary shipping method. Most orders ship from our warehouse located in Kentucky, giving us a great centralized location for timely shipping to both coasts. For faster service, please call us or start a LiveChat session with a helpful staff member.

    Canadian Orders
    Customers will be contacted once actual shipping cost is calculated for specific orders. We do not collect/pay the broker and duty fees. Customer is responsible for all taxes, broker and duty fees. Canadian customers can expect a slight delay for ground packages to arrive as the packages are passed through customs.

    Expedited Shipping
    If you require expedited shipping, please give us a call. We will look up available expedite options, provide the rates, and go over options best for you. To best serve you, please have the product number and desired quantity ready. Shipping promotions do not apply to expedited orders.

    Too Large for Ground Carriers
    Often times an order may be too large or heavy to be shipped with a ground carrier. In these cases, an order will ship using an LTL (Less than Truckload Load) common carrier (also known as freight).

    Here is what you can expect from an LTL delivery:
    • Shipment will be sent to the shipping address listed on the order
    • The recipient listed on the order, or a responsible adult over the age of 18, must be available to sign for delivery.
    • A lift-gate will be provided for shipments of 150 lbs or more. This requires the use of special trucks that will lower the merchandise down to the ground, and will be scheduled at the time of shipment.
    • Delivery will take place from the back of the truck, where the truck is parked.

    Note: Transporting the freight to a location outside the area behind the truck is considered Inside Delivery, and would incur additional charges. These additional charges are the customer's responsibility and are not covered by ProCeilingTiles.com (This includes the side of a house, the garage, inside a home, etc).

    There are a few services that the LTL delivery can provide for an additional fee to complete. If you contact us prior to shipping, we can include the service on the delivery paperwork and add the fee to the order. The recipient is responsible for payment of these additional services. These services include, but are not limited to:

    • Asking the driver to unwrap, uncrate, or unstack a freight delivery is considered Inside Setup. This also includes taking the packaging materials back with them even if they didn't unpackage the freight.
    • Asking the LTL service to call for delivery appointment when shipping to a business
    • Delivery to a address that does not match the shipping address of the order after the order has already shipped is considered Reconsignment

    If any of the above services or any additional requests outside normal delivery procedure are asked of the delivery driver, they will be documented. The appropriate charge for the extra service will be your responsibility and can be billed to you directly from the LTL delivery company.

    INTERNATIONAL SHIPPING

    Due to the increased costs and handling for shipments outside of the US and Canada, we will only consider international shipments on orders with a minimum $1,000.00 purchase.

    Procedures for requesting International Shipments:

    1. Minimum purchase total of $1,000 plus actual shipping costs plus a $50.00 special handling fee.
    2. All orders sent abroad must be paid in full by Certified Bank Check, Wire Transfer, or Paypal prior to shipping. No credit card purchases with the exception of Canadian issued cards. (Our credit processing company will not provide services for non-USA or Canadian issued cards, so we are unable to accommodate by credit card)
    3. Items must be shipped to the person who places the order. Absolutely no shipments to second parties or addresses.
    4. Request International shipments only by email sent to intl@proceilingtiles.com, and include all of the following information:
    • List all items you would like to purchase, including quantities, menu options, etc.
    • Provide complete contact information and shipping address.
    • Phone number and email address of purchaser.

    uDecor.com offers Same Day Shipping (SDS) on qualified in-stock products. With SDS, orders placed before 12:00PM EST (9:00AM PST) will be packed and shipped on the same day as the order! Now, customers can have orders filled faster than ever before.

    Cut-off Time:
    If a qualified order is placed by 12:00PM EST (9:00AM PST), Monday - Friday, we will send it out that same day. If an order is placed over a weekend or holiday we will give your qualified order priority, when we return to work the next eligible business day.

    Non-Qualified Products:
    If a qualified SDS item is purchased with a non-qualified item, we will do our best to honor our same day commitment. But, we do not guarantee same day processing.

    When an Order Requires Customer Contact:
    Sometimes an order may require that we contact a customer to clarify the order. In that case, if we are unable to reach the customer, there could be a delay in preparing an SDS qualified order. We will always strive to process an order by the same day; however, we cannot guarantee same day service if we are unable to contact the customer by the cut-off period.

    Out of Stock Items:
    Qualified products that are out-of-stock cannot be fulfilled the same-day. We will contact the customer on the business day of processing for notification of any delays. The Same Day Guarantee does not apply to an order that can not be fulfilled due to an item being out of stock.

    At uDecor.com, we know that projects take a while, and sometimes plans change. That's why, in most cases, we give our customers a 90 day grace period to return products. The products must be unused/new and in their original boxes.

    Items that have been modified or installed will not be replaced, so please review all the contents upon delivery of your shipment for damage and verify that the items received are correct. Damaged items, or items shipped in error, that are not modified will be replaced promptly.

    Refund Amount
    When returning products to uDecor.com the customer is responsible for the shipping cost back to us. Your refund equation is: (Price for Product + Tax) - (Actual shipping cost back to us) = Your Refund.

    Partial Returns of Items with Quantity Discounts

    When a uDecor.com order qualifies for a quantity or bulk purchase discount, and a return is made which would disqualify the order for the applied discount, any applicable price adjustment will be made to the order and the balance, if any, will be deducted from the refund amount.

    A refund involving an order that included a quantity discount can be examined in the following example:

    Bill purchased 400 of a particular ceiling tile which cost $4.25 per tile (a $0.74/tile discount when purchasing 400 or more). His order also qualified for free shipping and he was not subject to sales tax. The order total was $1700.00.

    After Bill finished his project, he decided that he did not need 30 of his tiles, and he wishes to return them. We must treat Bill's order as if he originally purchased 370 ceiling tiles, which means he would have not qualified for the $0.74 per tile quantity discount. If Bill had only purchased 370 tiles, the tiles would have cost $4.99 per tile and his order total would have been $1846.30.

    In this particular case, Bill's new order total ($1,846.30) would actually be more than what he originally paid ($1,700.00). While we wouldn't charge Bill the difference when returning the tiles, we also wouldn't be able to provide any refund. It would be better for Bill to keep the tiles and save on the return shipping.

    Non-returnable and/or Custom Products

    Custom Flex Molding
    Flex molding orders are created based off of individual customer needs for their specific project. Therefore, these products are custom-made. For this reason, custom flex molding products are deemed final sale and are non-returnable.

    Imagination Series
    The Imagination Series ceiling tiles are custom-made and are deemed non-returnable. Because they are custom-made, specific to your order needs, they do not qualify for a return and are final sale. The exception are the Pre-Designed layouts, A - T.

    Wood, Leather, and Fabric Custom Tiles
    The return policy for our Wood, Leather, and Fabric custom ceiling tiles differs from most of our products. These tiles are manufactured to your specific order. In the event of a return of these custom-made tiles, a 50% restocking fee applies and the cost of return shipping.

    What if my order arrives with damage?
    If an item arrives damaged or if you receive an incorrect product, contact our customer service staff immediately, no later than 72 hours from the the delivery date, at 877-550-0600. Leave a message if after hours. Photos of the damaged item(s) should be sent to orders@udecor.com . We're happy to replace the item(s) as soon as possible.

    When and how will a customer be refunded?
    If qualified products are returned within 90 days of the purchase, the customer's credit card will be refunded electronically. If products are returned toward the end of the 90 day period and the refund does not take effect within 90 days of the purchase date, the refund will be issued by check and sent via USPS. Returns may take up to 2 weeks to be processed once received at our warehouse.

    Filing A Return
    To return any product(s) please call us at 1-855-376-5060. You may also inquire information via email at returns@uDecor.com.

    Shipping Address
    Items should be returned to the following address:

    uDecor.com
    c/o Returns
    2510 Stanley Gault Parkway
    Louisville, KY. 40223

    Information we collect
    The personal information collected by uDecor.com is for the purpose of fulfilling orders and serving customers. Information collected in the cart includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. Users may opt-in to receiving newsletters. We collect an email address so that we may fulfill the newsletter order. This website collects and stores (for a period of time) the IP addresses of our users for security purposes. An IP address does not divulge who a visitor is. Users may Like our Facebook page and any user information that is publicly accessible may be used in our marketing efforts. Users may enter to win prizes; to do so means that a user will have to relinquish contact information which we will store for the purpose of fairly fulfilling the prizes.

    Cookies
    uDecor.com uses cookies to track visitor trends, serve ads (as explained below) and serve your visit session. Cookies are used to provide visitors with relevant information such as recently viewed products.

    Google
    We track website visitors with Google Analytics. We us Adwords to advertise on Google's ad network and also "Remarketing" to advertise to internet users who've visited this website. Remarketing cookies help Google place relevant advertisements throughout your browsing experience on the web. Google, gives internet users the ability to set ad preference and opt-out of the remarketing network. Set your preferences here. Google also gives internet users the ability to set preferences for their other products. Visit www.google.com and learn how you can tailor your own Google experience.

    Live Chat
    Our LiveChat program tracks visitor trends while they use uDecor.com. Tracking includes IP address.

    Google Review
    We give our customers the ability to publicly rate and review our service online. At the end of the checkout process, a pop-up may appear that asks the customer if they'd be willing to rate their experience with us. If the user agrees, they will be asked for their email address so that Google Review can send them the survey. uDecor.com does not supply Google Review with any customer information.

    Sharing
    We employ third party companies to perform functions on our behalf. These functions include order fulfillment, package delivery, postal and e-mail delivery, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes. At no time do we share financial information with fulfillment companies.

    UPS Corporate Headquarters
    55 Glenlake Parkway, NE
    Atlanta , GA 30328
    United States
    www.ups.com

    FedEx Corporation
    942 South Shady Grove Road
    Memphis, TN 38120
    1-800-GO-FEDEX
    www.fedex.com

    US Postal Service Headquarters
    475 L'Enfant Plaza, SW
    Washington DC
    1-800-ASK-USPS
    www.usps.com

    We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

    Information we collect is never sold to third parties.

    Opt-In/Opt-out
    Users may opt-out of anything they've previously been opted-in. The various methods of opting-out will be posted on any publication that a user receives.

    POLYURETHANE PRODUCTS

    Warranty Statement
    uDecor, Inc. provides a LIMITED LIFETIME WARRANTY to the original purchaser of our polyurethane products. This LIMITED LIFETIME WARRANTY provides that the polyurethane material will be free from manufacturer defects in material and workmanship under normal and expected use. This warranty does not encompass all of the products sold by uDecor, Inc. and is exclusive to our polyurethane products only. Other products may carry their own manufacturer's warranty. Call us at 1-877-550-0600 for details.

    uDecor, Inc. provides a LIMITED 5 YEAR WARRANTY to the original purchaser on the FINISH of our polyurethane products. This LIMITED WARRANTY provides that the FINISH on the polyurethane material will be free from finishing defects under normal and expected use for a period of five (5) years from the date of purchase. This warranty does not cover failure of a customer applied finishing system caused by material incompatibility.

    • Polyurethane products are for decorative use only
    • Primered products must be finished with an additional layer of finish paint. User is responsible to ensuring that the chosen finishing system is compatible with the primer/material.
    • Should be installed with non-corrosive fasteners and urethane approved adhesives in accordance with the installation instructions
    • Unprimed areas should not be exposed to UV light (sunlight)
    • Polyurethane products should not be installed in areas that experience ambient or surface temperatures above 140 degrees
    • Polyurethane products should be stored flat in normal ambient temperatures

    If the material proves to be defective and has been installed and existed within the bounds of the above requirements, the customer should contact uDecor, Inc. in writing or by phone within 30 days of discovering the material defect. uDecor, Inc. may require digital images, a sample of the material or a combination of material and images to be sent to uDecor, Inc. for evaluation. Upon review of materials and installation methods, uDecor, Inc. will determine if replacement, repair or refund is appropriate. uDecor, Inc. is not liable for the cost of labor, transportation, or any other expenses incurred in conjunction with the purchase, use and installation of the material.

    This limited warranty does not cover damage from the result of mishandling in transportation, acts of God, customer modifications, vandalism, misuse, abuse, improper maintenance, unreasonable care, or other causes that did not arise from manufacturer defects in workmanship and/or materials. No person or entity is authorized to change, modify, or amend the terms of this limited warranty in any manner.

    This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. This warranty applies to our polyurethane based materials only. Contact: uDecor, Inc. 8302 Espresso Drive, Suite 130 Bakersfield, CA. 93312 877-550-0600 www.uDecor.com

    Warranty Statement
    uDecor.com guarantees that your ceiling tiles will be free from manufacturing defects for a period of five years from the date of purchase.

    Warranty Limitations
    This warranty does not cover problems caused by improper installation methods. It covers only installations done in accordance with the installation and handling instructions contained within each box of ProLite Ceiling Tiles. This warranty does not cover damage caused by improper maintenance or by use contrary to our recommendations. This warranty does not cover normal wear and tear or shade changes due to exposure to smoke, fumes, leaks, or abuse. This warranty does not cover labor charges. This warranty applies only to material purchased by you, the owner, in unopened cartons for your own use and not for resale. This warranty is not transferable and applies to the original purchaser only. Please Note: uDecor cannot guarantee that the published surface burning characteristics, fire resistance ratings, acoustical performance, dimensional stability / sag, or light reflectance will remain as stated if the tiles are painted. Painting will void this warranty. Painting will void UL approval for installation under fire suppression sprinkler systems.

    Difference from Photos
    This warranty does not cover differences between photographs and actual products purchased.

    Implied Warranties
    There are no implied warranties, representations or conditions, except those required by statute, and they shall not extend beyond the term of the warranty applicable to your purchase.

    Consequential or Incidental Damages
    We exclude and will not pay any consequential or incidental damage, loss or expense.

    Legal Rights
    This warranty gives you specific legal rights, and you may have other rights which vary by jurisdiction.

    Defects
    If a manufacturing defect does occur within the terms and conditions of this warranty, you will be supplied with new material to replace the defective parts, subject to inspection and approval by uDecor. The replacement materials will be of the same or similar design and quality.

    CEILING TILES

    This Warranty Statement covers the following product lines:

    • ProLite Series
    • Designer Collection
    • Legacy Series
    • Advantage Series
    • Ceiling Skins
    • Heritage Series
    • Grid Strips
    • Soniguard Insulation

    Warranty Statement
    uDecor.com guarantees that your ceiling tiles will be free from manufacturing defects for a period of five years from the date of purchase.

    Warranty Limitations
    This warranty does not cover problems caused by improper installation methods. It covers only installations done in accordance with the installation and handling instructions available on this website. This warranty does not cover damage caused by improper maintenance or by use contrary to our recommendations. This warranty does not cover normal wear and tear or shade changes due to exposure to smoke, fumes, leaks, or abuse. This warranty does not cover labor charges. This warranty applies only to material purchased by you, the owner, in unopened cartons for your own use and not for resale. This warranty is not transferable and applies to the original purchaser only. Please Note: uDecor cannot guarantee that the published surface burning characteristics, fire resistance ratings, acoustical performance, dimensional stability / sag, or light reflectance will remain as stated if the tiles are painted. Painting will void this warranty & any certification(s). Painting will void UL approval for installation under fire suppression sprinkler systems.

    Difference from Photos
    Differences between photographs and actual products purchased will occur due to the differences of monitor display and variations from photography. This warranty does not apply for these differences.

    Implied Warranties
    There are no implied warranties, representations or conditions, except those required by statute, and they shall not extend beyond the term of the warranty applicable to your purchase.

    Consequential or Incidental Damages
    We exclude and will not pay any consequential or incidental damage, loss or expense.

    Legal Rights
    This warranty gives you specific legal rights, and you may have other rights which vary by jurisdiction.

    Defects
    If a manufacturing defect does occur within the terms and conditions of this warranty, you will be supplied with new material to replace the defective parts, subject to inspection and approval by uDecor. The replacement materials will be of the same or similar design and quality.

    PRO-SERIES CEILING TILES

    Warranty Statement
    The manufacturer of our Pro-Series tiles guarantees that your tiles will be free from manufacturing defects for a period of twenty-five (25) years from the date of purchase.

    Warranty Limitations
    This warranty does not cover problems caused by improper installation methods. It covers only installations done in accordance with the installation and handling instructions available on this website. This warranty does not cover damage caused by improper maintenance or by use contrary to our recommendations. This warranty does not cover normal wear and tear or environmental impacts such as sunlight or finish color changes due to exposure to smoke, fumes, leaks, abuse, or acts of God. This warranty does not cover labor charges. This warranty applies only to material purchased by you, the owner, in unopened cartons for your own use and not for resale. This warranty is not transferable and applies to the original purchaser only. Note: We cannot guarantee that the published surface burning characteristics, fire resistance ratings, acoustical performance, dimensional stability/sag, or light reflectance will remain as stated if the tiles are painted.

    Difference from Photos
    Differences between photographs and actual products purchased will occur due to the differences of monitor display and variations from photography. This warranty does not apply for these differences.

    Implied Warranties
    There are no implied warranties, representations or conditions, except those required by statute, and they shall not extend beyond the term of the warranty applicable to your purchase.

    Consequential or Incidental Damages
    We exclude and will not pay any consequential or incidental damage, loss or expense.

    Legal Rights
    This warranty gives you specific legal rights, and you may have other rights which vary by jurisdiction.

    Defects
    If a manufacturing defect does occur within the terms and conditions of this warranty (25 years from date of purchase), you will be supplied with new material to replace the defective parts, subject to inspection and approval by the manufacturer.

    LED LIGHT PANELS

    Warranty Statement
    uDecor.com guarantees that your LED Light Panels will be free from manufacturing defects for a period of five years from the date of purchase and preform as expected during that time.

    uDecor guarantees that your LED drivers will be free from manufacturing defects for a period of three years from the date of purchase and will operate within specifications.

    Warranty Limitations
    This warranty does not cover problems caused by improper installation methods. This warranty does not cover normal wear and tear or damage due to exposure to smoke, fumes, leaks, abuse, or acts of God. This warranty does not cover labor charges. This warranty applies only to material purchased by you, the owner, in unopened cartons for your own use and not for resale. This warranty is not transferable and applies to the original purchaser only.

    DROP GRID CEILING FAN

    Limited Warranty Statement
    This Item is warranted to be free from defects in materials or workmanship for a period of one (1) year from the original date of purchase under normal use. Within the warranty period, we will repair or replace the product at our discretion. This warranty extends only to the original retail purchaser, and excludes any damage to the product resulting from accident or misuse. This product is not covered, when used in a commercial environment, for which it was not intended.

    The above warranty is complete and exclusive. The warrantor expressly disclaims liability for any special, incidental, indirect, or consequential damages in connection with the purchase or use of this product or costs over the original purchase price.

    Any implied warranties arising by operation of law shall be limited in duration to the terms of this warranty.

    This warranty gives you specific legal rights and you may have other rights, which vary by jurisdiction.

    IMAGINATION TILES

    Warranty Statement
    Our Imagination Series Ceiling Tiles are backed with a 10 year warranty which guards against fading, warping, or yellowing.

    Implied Warranties
    There are no implied warranties, representations or conditions, except those required by statute, and they shall not extend beyond the term of the warranty applicable to your purchase.

    Consequential or Incidental Damages
    We exclude and will not pay any consequential or incidental damage, loss or expense.

    Legal Rights
    This warranty gives you specific legal rights, and you may have other rights which vary by jurisdiction.

    Defects
    If a manufacturing defect does occur within the terms and conditions of this warranty, you will be supplied with new material to replace the defective parts, subject to inspection and approval by uDecor. The replacement materials will be of the same or similar design and quality.

    WOOD TILES

    Warranty Statement
    Our Wood Ceiling Tiles are backed with a 3 year warranty which guards against fading, warping, or yellowing.

    Warranty Limitations
    This warranty does not cover problems caused by improper installation methods. It covers only installations done in accordance with the installation and handling instructions available on this website. This warranty does not cover damage caused by improper maintenance or by use contrary to our recommendations. This warranty does not cover normal wear and tear or environmental impacts such as sunlight or finish color changes due to exposure to smoke, fumes, leaks, abuse, or acts of God. This warranty does not cover labor charges. This warranty applies only to material purchased by you, the owner, in unopened cartons for your own use and not for resale. This warranty is not transferable and applies to the original purchaser only. Note: We cannot guarantee that the published surface burning characteristics, fire resistance ratings, acoustical performance, dimensional stability/sag, or light reflectance will remain as stated if the tiles are painted.

    Implied Warranties
    There are no implied warranties, representations or conditions, except those required by statute, and they shall not extend beyond the term of the warranty applicable to your purchase.

    Consequential or Incidental Damages
    We exclude and will not pay any consequential or incidental damage, loss or expense.

    Legal Rights
    This warranty gives you specific legal rights, and you may have other rights which vary by jurisdiction.

    Defects
    If a manufacturing defect does occur within the terms and conditions of this warranty, you will be supplied with new material to replace the defective parts, subject to inspection and approval by uDecor. The replacement materials will be of the same or similar design and quality.

    METAL & VINYL SUSPENSION SYSTEMS, CLIP ON GRID COVERS

    Warranty Statement
    The manufacturer of our Metal and Vinyl Suspension Systems and clip on grid covers guarantees the product(s) will be free from manufacturing defects for a period of twenty-five (25) years from the date of purchase.

    Warranty Limitations
    This warranty does not cover problems caused by improper installation methods. This warranty does not cover damage caused by improper maintenance or by use contrary to our recommendations. This warranty does not cover normal wear and tear or environmental impacts such as sunlight or finish color changes due to exposure to smoke, fumes, leaks, abuse, or acts of God. This warranty does not cover labor charges. This warranty applies only to material purchased by you, the owner, in unopened cartons for your own use and not for resale. This warranty is not transferable and applies to the original purchaser only. Note: The manufacturer cannot guarantee that the published surface burning characteristics, fire resistance ratings, acoustical performance, dimensional stability/sag, or light reflectance will remain as stated if the products are painted.

    Implied Warranties
    There are no implied warranties, representations or conditions, except those required by statute, and they shall not extend beyond the term of the warranty applicable to your purchase.

    Consequential or Incidental Damages
    We exclude and will not pay any consequential or incidental damage, loss or expense.

    Legal Rights
    This warranty gives you specific legal rights, and you may have other rights which vary by jurisdiction.

    Defects
    If a manufacturing defect does occur within the terms and conditions of this warranty (25 years from date of purchase), you will be supplied with new material to replace the defective parts, subject to inspection and approval by the manufacturer.

    TO MAKE A CLAIM
    If you believe there is a defect in your product and want to make a claim under this warranty, please notify:

    uDecor
    8302 Espresso Drive, Suite 130
    Bakersfield, CA 93312
    1-855-376-5060
    www.uDecor.com

    Molding
    Polyurethane molding samples are available for purchase with a limit of 2 (two) samples per molding style, per address.

    Ceiling Tiles
    Full size ceiling tile samples are limited to one of each color of each tile type with a maximum of 6 tiles total. These limitations are per person, household or location. If you need additional samples for color reference or material submissions, please contact our sales team 877-550-0600.