Greenguard
Greenguard Gold Certification offers strict certification criteria that considers safety factors to account for sensitive individuals (such as children and the elderly), and ensures that a product is acceptable for use in environments such as schools and healthcare facilities. It is referenced by both The Collaborative for High Performance Schools (CHPS) and the Leadership in Energy and Environmental Design (LEED) Building Rating System. Click here for more information.

UL Listing/Certification
Certain ProLite ceiling tiles are approved drop-out ceiling panels that can be installed beneath fire sprinklers. When exposed to heat from a developing fire, drop-out ceiling panels soften, distort, and fall from the ceiling grid. Heat from the growing fire activates the sprinkler which, unimpeded by the panels, controls or extinguishes the fire. Click here for more information.

Waterproof
Materials used in the construction of the tile(s) are 100% waterproof.

Class A Fire Rated
Tiles have been tested in accordance with ASTM 84e and scored a Class A rating for flame spread and smoke generation.

CEILING TILE

Warranty Statement
The ceiling tile manufacturer guarantees that your tiles will be free from manufacturing defects for a period of five years from the date of purchase.

Warranty Limitations
This warranty does not cover problems caused by improper installation methods. It covers only installations done in accordance with the installation and handling instructions available on this website. This warranty does not cover damage caused by improper maintenance or by use contrary to our recommendations. This warranty does not cover normal wear and tear or shade changes due to exposure to smoke, fumes, leaks, or abuse. This warranty does not cover labor charges. This warranty applies only to material purchased by you, the owner, in unopened cartons for your own use and not for resale. This warranty is not transferable and applies to the original purchaser only. Please Note: We cannot guarantee that the published surface burning characteristics, fire resistance ratings, acoustical performance, dimensional stability / sag, or light reflectance will remain as stated if the tiles are painted. Painting will void this warranty & any certification(s). Painting will void UL approval for installation under fire suppression sprinkler systems.

Difference from Photos
This warranty does not cover differences between photographs and actual products purchased.

Implied Warranties
There are no implied warranties, representations or conditions, except those required by statute, and they shall not extend beyond the term of the warranty applicable to your purchase.

Consequential or Incidental Damages
We exclude and will not pay any consequential or incidental damage, loss or expense.

Legal Rights
This warranty gives you specific legal rights, and you may have other rights which vary by jurisdiction.

Defects
If a manufacturing defect does occur within the terms and conditions of this warranty, you will be supplied with new material to replace the defective parts, subject to inspection and approval by our company. The replacement materials will be of the same or similar design and quality.

RETURNS

We know that projects take a while, and sometimes plans change. That's why, in most cases, we give our customers a 90 day grace period to return products. The products must be unused/new and in their original boxes.

We are unable to replace items that have been modified or installed, so please review all the contents of your shipment for damage and to verify that the items received are correct. Damaged items or items shipped in error that are not modified will be replaced promptly.

Unqualified Products
Custom products do not qualify for a refund if returned. Custom products include, but are not limited to, the Imagination Series, Leather & Wood Tiles, and Custom Tile categories.

Partial Returns of Items with Quantity Discounts
In the event that an order qualified for and received a quantity discount, special consideration must be taken when accepting a partial return of the specific product that qualified for the quantity discount. If a customer's request to return a specific amount of product breaks the initial quantity required to qualify for a discount, it is possible that the customer will not receive a refund for the returned items. This is because we have extended a generous discount for a bulk buy, which may no longer applicable if a portion of the product is returned.

A refund involving an order that included a quantity discount can be examined in the following example:
Bill purchased 400 of a particular ceiling tile which cost $ 4.25 per tile (a $ 0.74/tile discount when purchasing 400 or more). His order also qualified for free shipping and he was not subject to sales tax. The order total was $ 1700.00.

After Bill finished his project, he decided that he did not need 30 of his tiles, and he wishes to return them. We must treat Bill's order as if he originally purchased 370 ceiling tiles, which means he would have not qualified for the $ 0.74 per tile quantity discount. If Bill had only purchased 370 tiles, the tiles would have cost $ 4.99 per tile and his order total would have been $ 1846.30.

In this particular case, Bill's new order total ($ 1,846.30) would actually be more than what he originally paid ($ 1,700.00). While we wouldn't charge Bill the difference when returning the tiles, we also would not be able to provide any refund. It would be better for Bill to keep the tiles and save on the return shipping.

When and how will a customer be refunded?
If products are returned within 90 days of the purchase, the customer's credit card will be refunded electronically. If products are returned toward the end of the 90 day period, and the refund does not take effect within 90 days of the purchase date, the refund will be issued by check and sent by USPS. Returns may take up to 2 weeks to be processed.

Packaging Items for their Return
Please be careful when packaging items for returns. You will be responsible for damage incurred during shipping, so please package the items accordingly. Retain the paperwork that the shipping company gives you, especially the tracking number. Remember, you will be responsible for the items until we receive them.

Making A Return
Need to return extra tiles or perhaps select a different style? Just give us a call and we'll be glad to help!

How To Install Drop In Ceiling Tiles

• Materials: Tools Needed for Installation
• Ceiling Tiles
• Tape Measure
• Pencil / Wax Pencil
• Straight edge
• Scissors, razor knife, or Ceiling Tile Aviation Snips
• Gloves
• Eye Protection

ProLite Series Only-
Insulation Above The Tiles
Our ProLite Series of tiles are our most popular tiles due to their flexibility, color options, and price point. Due to the tiles' thin construction, regular fiberglass insulation is too heavy to lay on top of the tiles. If your space requires insulation above the tiles you have a few options:

Option 1
Our SoniGuard insulation is specifically built and designed to work above our ProLite Series and can be purchased from our website.

Option 2
If your tile design is flat on the back, you can slide these tiles into place under your existing tiles, leaving the existing tiles to bear the weight of your insulation.

Option 3
You can place small furring strips that lay across the top of the grid to use as support for insulation. 1x1 or 1x2 wood strips provide enough support for insulation.

Option 4
You can push your existing tiles up out of place and turn them slightly to rest on top of the grid system. This would allow the insulation to rest on top of these tiles.

Option 5
You can secure the insulation to the "real ceiling" of your space, leaving the tops of the tiles clear of any need to support weight.

All Tiles

Installing
Once you have determined how you tiles will be installed (empty grid, under existing tiles, existing tiles pushed up) it's time to get started. Place all of the full sized tiles first, leaving the border and partial tiles for last. Having all the full sized tiles in place will push the grid into its natural position. If you cut and install border and partial tiles first, you may find that they are the wrong size once all the other tiles are in place.

Border / Partial Tiles
Use a tape measure or straightedge to measure the size your tiles need to be. Transfer those measurements to the back side of the tile with a pencil or grease pencil.

Cutting Tiles
Our ProLite Series is very easy to cut with regular household scissors. Follow your lines for a nice neat finish. You can also use a razor knife if needed.

Lighting
Can Lights / Recessed Lights
In many homes grid mounted lights are very popular. You should choose a tile design that has a large enough flat area for the light bezel to lay flush once installed. You should also choose lights that have grid mounting brackets so that the weight of the light is supported by the grid system and not the tile.

Place your light fixture and tile in the grid system. Adjust the light to its final position and mark this on the backside of your tile. Use the appropriate size template to mark the hole in the tile. Many times the light bezel or a roll of tape will be close to the correct size. Use scissors or a razor knife to cut the opening.

Caution
We do not recommend can light fixtures that are not designed for direct contact with insulation nor do we recommend using halogen lighting. Unshielded fixtures, especially those using halogen lighting represent a risk of fire or melting the tiles.

High Temperature Areas
Our ProLite Series tiles are designed not to be affected by temperatures up to 120F. In some cases there may be localized ceiling and tile temperatures that exceed the tiles designed operating temperature. This can happen around heat registers, above stoves and ovens, around high temperature lighting, and in environments that intentionally have higher than normal temperatures, like heat spas, and Hot Yoga/Bikram studios. Contact us if your space may be subjected to any of these conditions.

Decorative Grid Strips / Grid Tape
These self adhesive strips/tape are designed to cover up the ceiling grid. Each strip is 2 feet long with an attractive embossed pattern and the grid tape is sold in 100 foot long rolls.

The adhesive on the back is to aid with installation, and IS NOT a permanent adhesive. Small dabs of tile adhesive should be applied to the back of the strips or tape. A small dab at each end, and 2 dabs spaced equally in the middle of the strip are adequate to permanently secure the strip to the ceiling. The ceiling grid tape should have a small dab of adhesive applied every 6 inches. The adhesive backing will allow for the strip to stick to the ceiling long enough for the tile adhesive to cure. Failure to use tile adhesive may result in the failure of the strips or tape to adhere to the ceiling.

Approximately 1 Tube of adhesive per 125 strips (250 linear feet) is needed. We recommend Red Devil General Purpose Construction Adhesive (available here) or Loctite Power Grab All Purpose Adhesive (available locally in most big box stores).

Make sure your grid system is clean before starting application. Rubbing alcohol or 409 work really well to remove any dust or oils.

For best results, make sure the temperature in the room is between 60 - 80 degrees Fahrenheit and low humidity. Do not peel the backing off until you are installing the strip. Any contamination of the back side of the strips will compromise the performance of the adhesive.

Grid Strips
The decorative strips should be butted up to one another. Do not overlap the strips. Make sure to always start at the same end of the strip. You may have to trim each strip slightly, so always put the strip in place before peeling off the backing so you can see if any needs to be trimmed.

Take your first strip. The dot at the end of the strip should be directly over the intersection of the 4 tiles. Once you have the strip lined up, peel the backing from the self adhesive and apply small dabs of tile adhesive to the back of the strip (see above). Run all the strips one direction first.

Finish off by installing the strips that run perpendicular to the tiles. Each strip will need to be trimmed, so keep a pair of scissors or snips in your pocket and cut off the dotted end.

Grid Tape
Start in a corner and work one direction. Apply small dabs of adhesive every 6 inches. Trim the tape to fit when you reach the end of a run. Finish of by covering the remaining cross T's (shorter gid sections). Using the same glueing technique as above. Trim the tape to fit the space exactly. Do not overlap the tape in any areas.